Hiding contact information during a transaction

In case of a transaction, your partners can see your phone number and email address to be able to discuss the details about how to pay for and receive the item.

However, for this purpose, we provide a transparent and easy-to-use messaging system so that users can talk about the details of the transaction at the secure page of Galeria Savaria. We recommend this option to our users.

Our goal is to provide all the tools to arrange the transaction, so for the communication related to the transactions done via Galeria Savaria, you do not need to use an external mailing system.

Communication via Galeria Savaria messaging system has several advantages:

• you can find the messages related to the transaction in one place
• you will not get a phone call in an unexpected moment;
• you can rest assured that your partner will receive the message and that it will not be placed into the spam or junk mail folder. Furthermore, there are no “denied” emails
• you can see whether the user has read your message, and if yes, when
• in case of any problems, our customer support can provide more effective assistance

By turning on this feature, you can hide your contact information from your partners, so that they cannot contact you on an external channel, but exclusively through the messaging system of Galeria Savaria. On Galeria Savaria, you still have the possibility to provide any contact details if it is necessary. You decide what information you share with your partner.

In all cases, also a notification is sent to the users about the messages sent on Galeria Savaria, so you will not miss a message even if you are not logged in.

Note:

• If this feature is activated, you cannot see the contact details of your partners either.
• If the User doesn't reply to the partner's messages to discuss the order's details, Galeria Savaria may make the User's contact details available by turning off the feature.

To hide your contact information, please click here.