Rating failed transactions

As opposed to successful transactions, failed transactions cannot be rated by positive, neutral or negative feedback, but the cause of the failure must be indicated.

These can be the following, depending on whether you leave feedback as a seller or as a buyer:

As a seller

• the buyer does not respond / does not pay for the item / postpones the takeover
• the item is defective / was lost / was sold elsewhere / not as described
• the transaction failed for other reasons

As a buyer

• the seller is not available or does not hand over the item
• the item is damaged / was lost / was sold elsewhere / not as described

By rating failed transactions, considering their severity, we assign a score to the account of the user whose fault lead to the transaction to be unsuccessful. This score makes it easier for the system to filter out users who do not follow the rules and guidelines of Galeria Savaria, causing annoyance or disappointment to other users. Learn more about how you can avoid the restriction of your account as a seller or as a buyer.

In case of a failed transaction, the feedback related to the transaction will only appear on the profile of the user who is responsible for the failure. Thus, positive reviews of the innocent user will not be undermined by the failed transaction.

The other user will not be able to rate a transaction as failed. If they think that the feedback is unjust or untrue, they may request a review.

For obvious reasons, failed feedback may be given only after 3 days of the purchase.

In case of a failed transaction, Galeria Savaria does not charge a fee, however, for this, either the seller or the buyer must leave feedback in 21 days after the purchase. In the absence of a feedback, the commission will automatically be charged after 21 days. More information

Learn more about the possible effects of failed transactions on the account of the user responsible for the unsuccessful transaction, and the benefits of the new rating system compared to the previous one.