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Review

If a user marks a transaction as failed, the other user has no opportunity to leave feedback on the transaction. We believe it is important for both the seller and the buyer to express their views on the transaction, so if the rated user thinks that the feedback submitted does not correspond to reality, they can request a review of the feedback.

During the review, a dedicated team will evaluate the reasoning of the user together with the files attached, and on the basis of the available information, we will review the feedback in 48 hours on working days.

You have the opportunity to submit a request for a review only in 5 days after the submission of the feedback.

How can I submit a review request?

  1. Click on My Gallery
  2. Go to Feedback
  3. Select the Failed transactions tab
  4. Click on the Review button

From the information provided during the review, the content of the comment is available to the other user, but the attached files are not.

Learn more about the factors we consider in controversial cases.