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Start here - Seller's guide

Below we have collected the most important information you may need as a seller:

List your item

At Galeria Savaria, you can list your item at a fixed price or auction. Click on the sell an item button in the top menu bar. If you have not registered yet or are not signed in, you will be forwarded to the login page where you can complete your registration in a very short time. Complete the necessary data on the item upload page and try to present your item with appropriate images and a comprehensive item description.

Item title

Give a captivating yet concise title to your item. In addition to the proper item images, you can attract your potential buyers to the item page by using the right item title.
Do not forget that your item can be found by buyers by using the search option, based on the item title, so it is important to add keywords that match the item

Description

A good and easy-to-understand description is essential for the item. Buyers would like to know exactly what you are offering to them for sale, so help them by briefly presenting your item. Save them from unnecessary questions and strive to provide all the necessary information and data concerning the item. Do not expect that those seriously interested will ask questions. At Galeria Savaria, listings not only reflect the items but also sellers. Sophisticated, compelling listings deliver the expected result.

Listing type

You can list your item as a fixed price or as an auction style listing . Selecting the right type is of key importance to be able to sell your item with the greatest success.

Photos

Item photos greatly influence people in decision-making. The more photos you upload, the better, as in addition to the title and description of the item, buyers collect information based on the photos. Prepare images that suitably present your item for sale.

Profile

Online shopping is based on trust. Upload a profile picture and write a few lines about yourself to let other members of the community know you. Presentation is an excellent opportunity to share your circle of interests and to detail the values you - as a seller - appreciate. Learn more about how you can edit your social information and what information you are not allowed to provide in your introduction.

Communication

It is important to make buyers feel that they can count on you as a good seller, concerning any questions. Buyers can contact you with questions about the item, ask about the condition of the item or any parameter that you have forgotten to include in the description. We recommend that you respond within a short time to the messages, to the best of your knowledge. Your helpful and friendly reply can help them decide whether to buy your item.

Messages

Sellers and buyers can communicate with each other through the safe messaging system of Galeria Savaria. Messages provide users an opportunity to be able to ask questions about your item or clarify details of payment or the delivery or transfer of your item.
One of the most important rules is that items uploaded to Galeria Savaria are to be purchased through the system of the website. Learn more about what information you cannot give or ask for in the message before selling the item and why this is needed.

Offers

If you have turned on the offer option at your item, buyers may make an offer to you. You have 48 hours to respond to the offer. We encourage you to respond to all incoming offers, even if the offer is far from what you are expecting.
Your activity shown at Galeria Savaria is very important for the community of Galeria Savaria’s online marketplace to flourish and operate as we all want.
In case of a very low offer, try and send a counteroffer to the seller or reject the offer. Even rejection is better than an unanswered offer.

Sell your item

Try to continually update and expand your items offered for sale. Visitors like those sellers who “keep their store in order”, regularly manage and upload their existing items and are trying to provide exceptional service to their customers. They are the people whose items are regularly visited by buyers and where one-time buyers become recurring customers later on.
Are you offering only one item for sale? No problem: a carefully compiled item description, the well-considered sales price and appealing photos clearly show potential customers that it is worth buying from you..

About the importance of rules

To be able to list your items for sale at Galeria Savaria, it is imperative that you do so in accordance with our guidelines and rules. You only have to comply with some rules that are self-evident, and with Galeria Savaria, you can be part of a whole new and exciting world. One of the most important rules in our online marketplace is that the item uploaded to Galeria Savaria is to be purchased through the marketplace. Learn more about the information users cannot share with each other before purchasing the item on the site or what the purchase process is like. As a seller, help your customers who are just discovering the benefits of online shopping and are uncertain about the rules of online marketplaces.

Selecting the right listing type

At Galeria Savaria, you can also list your item at a fixed price or auction. Choosing the right listing type can greatly increase your chances of selling.

Sales support features

We provide a number of features that help people find your items more easily. Learn more about the item highlight options, discounting and relisting features and the Showcase feature. Use them to make buyers find your items sooner.

Build a good reputation

If you communicate with a user, be polite and friendly. When conducting the transaction, strive to make the conversation with the customer on a pleasant tone. Make sure that the item purchased is delivered to the customer in good condition, so always pay attention to careful packaging.
Buyers will thank for your attentiveness shown during the transaction with their positive feedback. On the basis of the opinion given in the feedback, other users of Galeria Savaria will get an idea of the seller and the buyer, and this will help them to decide who they want to do business with.

Building trust

Do not forget to write a review of the transaction and remind your buyer to share their opinion in the form of feedback. Transactions concluded in the online marketplace are based on trust. Feedback can help to build a good reputation at Galeria Savaria and your opinions and experiences described about others can help other members of the community to get a picture of the user's reliability.

Honest and open communication

We at Galeria Savaria believe in the freedom of expression and in honest and open communication. The basis of our community is trust, the fundamental element of which is honesty. Therefore, we ask you to submit reviews that are realistic, essential and useful to the community of Galeria Savaria. Reviews written about the user are public to everyone and appear on the user’s profile.
Be objective when formulating your views on the user or the transaction. A useful review based on facts helps other members of the Galeria Savaria community to form an opinion on the seller, the buyer, and to help decide if they want to do business with the user or not. In addition to this, constructive critique also acts as valuable feedback to the evaluated party, which can help during future transactions.

The weight of feedback

One of the most important goals you have to strive for as a user of Galeria Savaria is that your purchases and sales end positively. The number of neutral and negative ratings do not only generate uncertainty in the buyers but also the system of Galeria Savaria may limit the status of users on the basis of these ratings. The restriction does not allow further registrations either.

Learn more about feedback, when and how to leave feedback and what roles the ratings have in the calculation of fees.

Be creative and inspiring

Thanks to collections, you can present your items in a completely new way.
With the help of carefully selected items, great photos and some creativity, you can inspire visitors to make purchases. And since you can group the items around any topic, with collections you can present your expertise and experience acquired in a particular field.

Collections are groups of items listed to Galeria Savaria which have been assorted by the users of Galeria Savaria based on a topic, feature or passion.

Create collections that showcase your knowledge and passion. With a collection you can achieve that visitors identify themselves with your passion.