I cannot reach the buyer or the buyer refuses to take over the item. What should I do?

The email address and phone number forwarded by Galeria Savaria is always real. Users are unable to sign up to the online marketplace of Galeria Savaria with a fake phone number or email.

In our online marketplace, we think that one of the most serious offenses is if any of the parties fails to meet their seller’s or buyer’s obligations.

If there is a problem with the buyer and the arrangement of the transaction, we recommend that you contact the user in the last message and remind them that under the policies of Galeria Savaria, they are obliged to take over the item purchased. Determine a deadline that can serve as a reference for you and the buyer and strongly emphasize to the user to settle the transaction as soon as possible. If this fails, rate the transaction as failed. Learn more about when to rate a transaction at the latest.

If a user violates the rules of Galeria Savaria and fails to complete the transaction, we may penalize the violation with a permanent ban.

In our policies on problematic transactions and how to manage them you can find more information on dealing with problematic issues.